FAQ

Frequently Asked Questions

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Location
Dates
Tickets
Proof of ID
Accommodation
Travel
Access Statement
Physical Access
Access Passes
Neurodiversity
Wellbeing Volunteer

Location

Dates

Tickets

  • Our main ticket agent is Gigantic. Go to our tickets page.

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  • Q: I have forgotten by ticket, can I still get in?
  • A: Yes, providing your identity can be verified and your ticket has not already been redeemed. If not, you’ll have to buy a new ticket on the door.

Proof of ID

  • You may be asked to prove your age on entry or at the bar.
  • If you are at risk of being challenged, we recommend you bring photo ID.

Accommodation

Travel

Accessibility Statement

  • If you’ve got any accessibility questions or requirements (physical or neurodiverse), please do contact us via email in advance, or by visiting the box office during the event.
  • We will support you because we want our event to be accessible for everyone.
  • We can’t promise to resolve all requests (this is still a live music event, over multiple rooms) however we can promise to take note of your needs, and will sincerely try our best.

Physical Accessibility

  • Wheelchair Access

  • Academy 2, Club Academy and 532 Bar & Ktchen are wheelchair accessible.
  • There is venue fly-through video on our YouTube channel

  • Drop-off & Parking advice

  • The blue-badge drop off point for the venue is at TO BE CONFIRMED.

  • Level Access & Reserved Seating

  • Q: I have mobility needs. Can I use level-access or reserved seating?
    A: Yes. If you need to use level-access, or to access our reserved seating / viewing area, please get in touch via email and ask for an Access Pass.

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  • Each live music room in the venue will have a limited amount of reserved seating, as well as some wheelchair locations, which you can access with your Access Pass

Access Passes

  • Request an Access Pass

  • Q: How do I get an Access Pass?
    A: please get in touch via email and ask for an Access Pass.

    We will upgrade a regular weekend ticket to an Access pass if you have mobility needs. Please get in touch and let us know in what capacity you need help (wheelchair space, a chair in a reserved area etc). We appreciate it if you can get in touch in advance to help us reserve sufficient space, but it is not essential. If you arrive with mobility needs, we will try to support you providing venue capacities allow.

  • Carer Pass

  • Q: Can I have a pass for my carer?

    A: We will provide a free carers Access pass for your essential carer, if you can demonstrate that you are disabled, ie you hold an independently-verified Access Card, or are in receipt of Personal Independence Payments (PIP), for example.

    If your carer doesn’t qualify for a free Access pass under the above terms, we are still happy to upgrade a paid-for ticket of someone you nominate, who is also attending the event, so that they can accompany you and support you, if you feel you need help. This allows your nominated person to accompany you to our reserved seating areas, and will help our team of staff and stewards to identify them as a carer / companion.

    Due to limited capacity in some areas of the venue (specifically in reserved seating or raised wheelchair platforms) we may have to ask non-essential carers / companions to give way to other pass holders or essential carers on the day, at certain times.

Neurodiversity

  • Flashing Lights & Strobes

  • We extensively use flashing lights and strobes during our live band performances and DJ sets.

  • Sound levels

  • Academy 2 sound and lighting levels will be like a normal live music concert.
  • Club Academy sound and lighting will be like a nightclub, with live music performances and DJs.
  • 532 Bar and Kitchen will be less noisy, but will still have DJs, Karoke and potentially some smaller live bands.
  • There will be quieter places at the front of the building in the market and merchandise areas of the venue, as well as outside in the smoking area.

  • Hearing protection

  • We encourage the use of earplugs or ear defenders to protect your hearing.
  • We will have a limited supply of free foam insert earplugs at the box office, please ask.

Wellbeing Volunteer

  • Why Have a Volunteer?

  • At Infest we want our attendees to have the best time possible and enjoy themselves. However, we know that festivals and big crowds can be overwhelming. This is where our wellbeing volunteer comes in.

  • How can they help?

  • If you need physical or emotional support, they will be there to help.
  • If you need a tour of the venue, or a quieter place to sit down, just ask.
  • If you feel a socially anxious and just need a friendly face, or maybe you feel overwhelmed, again just ask.
  • If you have a problem and are not sure who to talk to, ask any of our crew to direct you towards our wellbeing volunteer.

  • What can they do?

  • You can speak to them for confidential advice, support or signposting to relevant services. This can be about anything at the festival, or anything in your life that is impacting you right now.
  • Anything you tell them will be treated in strictest confidence unless there is a serious personal safety concern to yourself or others. They will agree any actions you want them to take or that they feel they need to make, before they do them.