FAQ

Jump to:
Where?
When?
Parking
Disabled / Accessibility
Student Village Accommodation
Ticket / Wristband Queries


Where?

Where is Infest festival located?

  • – The venue is the University of Bradford Students’ Union, in the City of Bradford, West Yorkshire, BD7 1DP, UK.
  • – For sat-nav purposes, try BD7 1SA or BD7 1SR.

Is the event outdoors or indoors?

  • – Infest is an indoors event, with an outside smoking and catering area.
  • – Sorry, no camping is permitted!

When?

When does the Infest Festival take place?

  • – This years event runs for 3 days, starting this year on Friday 23rd August 2019
  • – The event opens on Thursday evening. Precise times to be confirmed.
  • – Check the Schedule page for up to date details.

Is the venue shared with any other events at the same time?

  • – No.  During the festival, the entire venue is dedicated to Infest.

Parking

Can I park onsite at the University during the festival?

  • – We will confirm the specific times permitted and any known charges via the Parking page, so please check that page in advance of your arrival.
  • – It is your sole responsibility to ensure you are permitted to park. Read any signage and obey it or you risk being clamped or fined etc.
  • – Infest Festival / Terminal Productions will not be held responsible for any loss or damage howsoever caused.

What Disabled / Accessibility facilities are in the venue?

  • – Please get in touch for specific details and to discuss your needs.
  • – If you have an Assistance Dog of any kind, please get in touch to let us know in advance if possible.
  • – Email details are on the Contact page.

Student Village Accommodation

Where is the Student Village?

  • – The Student Village is onsite at the University of Bradford main campus.
  • – The area is called “the Green”
  • – There are two different types: “Townhouses” and “En Suite Flats”.

What do the rooms look like?

What facilities does the Student Village have?

  • – Please note that bedding, towels, crockery and cutlery etc, are not included.
  • – Each block’s shared kitchen has a kettle, oven and microwave.
  • – NB: The TOWNHOUSE bathrooms are not en-suite. They are shared between each pair of bedrooms.
  • – Here is a walk-through of a Townhouse.
  • – Here is a walk-through of an En Suite Flat.
  • – A full Fixtures & Fittings list can be seen on the University Website by clicking here (scroll to the bottom).

What Disabled / Accessibility facilities are available?

  • – Please get in touch for specific details and to discuss your needs.
  • – Blue Badge parking is available.
  • – En Suite rooms have lifts servicing each floor.
  • – En Suite flats have some rooms with wheelchair accessible bathrooms. Please ask us in advance to allocate you one of these if needed.
  • – If you have an Assistance Dog of any kind, please get in touch to let us know in advance if possible.
  • – Email details are on the Contact page.

Are pets allowed in the Student Village?

  • – Sorry, no pets are allowed in the University’s Student Village.
  • – Assistance Dogs ARE allowed.
  • – If you have an Assistance Dog of any kind, please get in touch to let us know in advance if possible.
  • – Email details are on the Contact page.

How much does it cost to stay in the Student Village?

  • – Prices vary. Please check the Logistics page for up to date details for this year.

How do I book a room in the Student Village?

How may I pay for a room in the Student Village?

  • – If you have not done so already, go to the Logistics page and follow the link to book online.
  • – Payments are taken in advance by card and are non-refundable unless the event is cancelled.

Can I stay with a group of friends in the Student Village?

  • – You can request to be located near a named group when booking separately.
  • – Anyone can start a group (such as “Fred’s group”), but if you do, make sure your friends know the name before they submit their booking.
  • – It is essential that people joining the group use the same group name when they book.
  • – There is a place to state the group name during the booking process, before you pay.
  • – We cannot guarantee that all groups can be accommodated, however the University Management will use their best endeavours to do so.
  • – You must ask to be added to a group in advance, as once you have been allocated a room, this cannot be changed.
  • – Townhouses have TWELVE in a building, En Suite rooms are SIX per Flat.

Can I stay near quieter residents in the Student Village?

  • – You can request a “quiet room” on the form, but be aware that it is not guaranteed and you cannot be relocated if your neighbours prove to be noisy.
  • – The University Management will allocate you a room on a best-endeavours basis, which is of course dependent on others who request a quiet room being true to their word and maintaining this quietness.
  • – If your neighbours are unreasonably noisy, either politely approach them, or if you are uncomfortable doing so, please contact the University Accommodation staff or campus security to ask for assistance.

How many people may occupy a room?

I can no longer attend, can I have a refund on my booking?

  • – Sorry, accommodation bookings are typically non-refundable.
  • – The Gigantic Terms & Conditions are here.
  • – IF you have taken out Gigantic’s TicketPlan Ticket protection insurance, you may however be eligble to make a claim.
  • – Gigantic Ticket Protection Terms & Conditions are here.
  • – If you have any issues with your booking, please contact Gigantic Customer Services.
  • – customerservices@gigantic.com

I can no longer attend, can I transfer my room to someone else?

  • – IMPORTANT:
  • – If you cannot attend, please review the Gigantic rules on selling tickets before attempting to resell your booking.
  • – The Gigantic Terms & Conditions are here.
  • – If you have any issues with your booking, please contact Gigantic Customer Services.
  • – customerservices@gigantic.com

I have a problem with my booking. How can I get help?

  • – If you have any issues with your booking, please contact Gigantic Customer Services.
  • – customerservices@gigantic.com

 


Ticket / Wristband Exchange Queries?

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You don’t *have* to print your ticket but phone screens are not as good for scanning because they can be shiny or sometimes screen protectors can be scuffed or not very clear.

If your phone doesn’t read very well you might suffer a bit of a delay and we may ask you to step out of line while we manually key in your ticket number.

If you can print, please do. It will help you get in faster.

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If you don’t have the official print-at-home eticket, you should expect to be asked for proof of ID.

If you can show the eticket on your phone that will probably help.

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If you don’t want to risk bringing your passport or driving license as proof of ID bring an old utility bill.

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We will not be checking ID as a matter of course unless security deem it necessary.

From a ticketing point of view, if your name does not appear on your print-at-home eticket, you should ensure you are in communication with the named person in case of any issues.

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If you have bought a ticket from someone whom you don’t know, you should ask yourself how many other copies they have sold. If the ticket is showing as “already entered” then you *will* need to buy a new one. No exceptions!

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The venue are likely to be enforcing the Wine & Spirit Trade Association “challenge 25” scheme (or similar), so as in any licensed bar you should carry ID as a matter of course if you think you might be challenged.

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Once you have your wristband you can expect to not have to show ID again at the door.

The Licensee however may spot check at any time, so if you’re prone to being asked to prove your age, please keep your ID handy.