Frequently Asked Questions
- Location information can be found on our Venues page
- This year’s event dates are on the website front page.
- Typically the event is on the August Bank Holiday weekend.
- Our main ticket agent is Gigantic. Go to our tickets page.
- Q: I have forgotten by ticket, can I still get in?
- A: Yes, providing your identity can be verified and your ticket has not already been redeemed. If not, you’ll have to buy a new ticket on the door.
Proof of ID
- You may be asked to prove your age on entry or at the bar.
- If you are at risk of being challenged, we recommend you bring photo ID.
- Go to our Logistics page for hotel ideas.
- Go to our Logistics page for travel advice.
- St George’s Hall and Nightrain are wheelchair accessible.
Unfortunately Al’s Juke Bar does not have accessible toilets.
- There is Accessibility advice on the NIGHTRAIN website here.
- There is venue layout information on the ST GEORGE’S website here.
Wheelchair drop-off & Parking advice
- At St George’s Hall there is a drop off bay, directly in front of the Box Office (festival entrance) on Bridge Street.
There is short stay parking nearby on Drake Street (4hrs), but the best parking for all day is at the Broadway Shopping Centre (6am-1am daily).
Level Access & Reserved Seating
- Q: I have mobility needs. Can I use level-access or reserved seating?
A: Yes. If you need to use level-access, or to access our reserved seating / viewing area, please get in touch via email and ask for an Access Pass.
- Q: How do I get an Access Pass?
A: please get in touch via email and ask for an Access Pass.
We will upgrade a regular weekend ticket to an Access pass if you have mobility needs. Please get in touch and let us know in what capacity you need help (wheelchair space, a chair in a reserved area etc). We appreciate it if you can get in touch in advance to help us reserve sufficient space, but it is not essential. If you arrive with mobility needs, we will try to support you providing venue capacities allow.
- Q: Can I have a pass for my carer?
A: We will provide a free carers Access pass for your essential carer, if you can demonstrate that you are disabled or in receipt of Personal Independence Payments (PIP).
If your carer doesn’t qualify for a free Access pass under the above terms, we are still happy to upgrade a paid-for ticket of someone you nominate, who is also attending the event, so that they can accompany you and support you, if you feel you need help. This allows your nominated person to accompany you to reserved seating areas, and will help our team of staff and stewards to identify them as a carer.
Due to limited capacity in some areas of the venue (specifically in reserved seating or raised wheelchair platforms) we may have to ask non-essential carers to give way to other pass holders or essential carers on the day, at certain times.
If you’ve got any accessibility questions, please do ask via email in advance, or by visiting the box office during the event.