FAQ

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Where?
When?
What other activities are there?
Parking
Disabled / Accessibility (Venue)
Disabled / Accessibility (Halls)
Student Village Accommodation
Tickets / Wristbands / ID Cards


Where?

Where is Infest festival located?

  • The venue is the University of Bradford Students’ Union, in the City of Bradford, West Yorkshire, BD7 1DP, UK.
  • For sat-nav purposes, try BD7 1SA or BD7 1SR.

Is the event outdoors or indoors?

  • Infest is an indoors event, with an outside smoking and catering area.
  • Sorry, no camping is permitted!

What is the venue like?

  • The festival is held indoors at a university
  • There is 1 stage, 2 dancefloors, 3 bars, 2 market rooms, extensive official merchandise on offer, and an outdoor catering area.
  • The university is on an enclosed campus area, away from the city centre, in a grassy park area.
  • Members of the university can enter the park area but the indoor venue is secure and ticket-only
  • University Security staff patrol the campus which is also monitored by CCTV

Is the venue shared with any other events at the same time?

  • No.  During the festival, the entire venue is dedicated to Infest.

When?

When does the Infest Festival take place?

  • This years event runs for 3 days, starting this year on Friday 28th August 2020
  • There is usually a local “warm up” event on Thursday evening. You will need a separate ticket for this.
  • Check the Schedule page for up to date details.

What times does the event take place?

  • Friday is usually 1900hrs to 0300hrs (3 or 4 artists on stage, plus DJs)
  • Saturday is usually 1500hrs to 0300hrs (6 or 7 artists on stage plus DJs)
  • Sunday is usually 1500hrs to 0300hrs (6 or 7 artists on stage plus DJs)
  • Monday is a national holiday, so many people party late on Sunday and travel home Monday.

What other activities are there?

What else is there to do?

  • We usually have various day time activities organised in the city and at the university.
  • In previous years we had festival goers taking part in laserzone games, ice skating, ten pin bowling, park run 5km, yoga and there is a university gym and pool. Lots to do!
  • Check Facebook and our Schedule page for more information
  • There is usually a local “warm up” event on Thursday evening. You will need a separate ticket for this.

Parking

Can I park onsite at the University during the festival?

  • We will confirm the specific times permitted and any known charges via the Parking page, so please check that page in advance of your arrival.
  • It is your sole responsibility to ensure you are permitted to park. Read any signage and obey it or you risk being clamped or fined etc.
  • Infest Festival / Terminal Productions will not be held responsible for any loss or damage howsoever caused.

What Disabled / Accessibility facilities are in the venue?

  • Please get in touch for specific details and to discuss your needs.
  • If you have an Assistance Dog of any kind, please get in touch to let us know in advance if possible.
  • There is a lift from the bar area to the lower dance floor. If you have a wheelchair or walker and anticipate you might need to use this lift, please get in touch.
  • Email details are on the Contact page.

Student Village Accommodation

Where is the Student Village?

  • The Student Village is onsite at the University of Bradford main campus.
  • The area is called “the Green”
  • There are two different types: “Townhouses” and “En Suite Flats”.

What do the rooms look like?

What facilities does the Student Village have?

  • Please note that bedding, towels, crockery and cutlery etc, are not included.
  • Each block’s shared kitchen has a fridge, kettle, oven and microwave.
  • NB: The TOWNHOUSE bathrooms are not en-suite. They are shared between each pair of bedrooms.
  • Here is a walk-through of a Townhouse.
  • Here is a walk-through of an En Suite Flat.

What Disabled / Accessibility facilities are available?

  • Please get in touch for specific details and to discuss your needs.
  • Blue Badge parking is available.
  • En Suite rooms have lifts servicing each floor.
  • En Suite flats have some rooms with wheelchair accessible bathrooms. Please ask us in advance to allocate you one of these if needed.
  • If you DO NOT need an adapted bathroom for wheelchair access but DO need to avoid stairs, please book an En Suite room as these are serviced by lifts. Townhouse rooms have stairs only.
  • You can take a virtual tour of the University accommodation here.
  • If you have an Assistance Dog of any kind, please get in touch to let us know in advance if possible.
  • Email details are on the Contact page.

Are pets allowed in the Student Village?

  • Sorry, strictly no pets are allowed in the Student Village.
  • Assistance Dogs ARE allowed.
  • If you have an Assistance Dog of any kind, please get in touch to let us know in advance if possible.
  • Email details are on the Contact page.

How much does it cost to stay in the Student Village?

  • Prices vary. Please check the Logistics page for up to date details for this year.

How do I book a room in the Student Village?

How may I pay for a room in the Student Village?

  • If you have not done so already, go to the Logistics page and follow the link to book online.
  • Payments are taken in advance by card and are non-refundable unless the event is cancelled.

Can I stay with a group of friends in the Student Village?

  • You can request to be located near a named group when booking separately.
  • Anyone can start a group (such as “Fred’s group”), but if you do, make sure your friends know the name before they submit their booking.
  • please DO NOT ask to change groups after you have booked, so please plan with your friends before booking to avoid disappointment.
  • It is essential that people joining the group use the same group name when they book.
  • There is a place to state the group name during the booking process, before you pay.
  • We cannot guarantee that all groups can be accommodated, however the Accommodation Management will use their best endeavours to do so.
  • You must ask to be added to a group in advance, as once you have been allocated a room, this cannot be changed.
  • Townhouses have TWELVE in a building, En Suite rooms are SIX per Flat.

Can I stay near quieter residents in the Student Village?

  • You can request a “quiet room” on the form, but be aware that it is not guaranteed and you CANNOT be relocated if your neighbours prove to be noisy.
  • The Accommodation Management will allocate you a room on a best-endeavours basis, which is of course dependent on others who request a quiet room being true to their word and maintaining this quietness.
  • If your neighbours are unreasonably noisy, either politely approach them, or if you are uncomfortable doing so, please contact the Accommodation staff or University campus security to ask for assistance.
  • Group name will supercede quiet choice. Group majority choice will be followed where possible.
  • En Suite flats are for quiet guests only. Thank you.

How many people may occupy a room?

  • The TOWNHOUSE and En-Suite rooms are all single study bedrooms with a three quarter sized bed, not a full double bed.
  • We sell bookings on a per room basis. If people then arrive in pairs and are happy to share, that’s fine.
  • The beds are three quarter bed, not full doubles. So it may be a tight squeeze for couples.
  • Here is a walk-through of a Townhouse.
  • Here is a walk-through of an En Suite Flat.

I can no longer attend, can I have a refund on my booking?

  • Sorry, accommodation bookings are typically non-refundable.
  • The Gigantic Terms & Conditions are here.
  • IF you have taken out Gigantic’s TicketPlan Ticket protection insurance, you may however be eligble to make a claim.
  • Gigantic Ticket Protection Terms & Conditions are here.
  • If you have any issues with your booking, please contact Gigantic Customer Services.
  • customerservices@gigantic.com

I can no longer attend, can I transfer my room to someone else?

  • IMPORTANT:
  • If you cannot attend, please review the Gigantic rules on selling tickets before attempting to resell your booking.
  • No changes will be accepted after 1st August due to room allocation taking place.
  • The Gigantic Terms & Conditions are here.
  • If you have any issues with your booking, please contact Gigantic Customer Services.
  • customerservices@gigantic.com

I have a problem with my booking. How can I get help?

  • If you have any issues with your booking, please contact Gigantic Customer Services.
  • customerservices@gigantic.com

 


Ticket / Wristband / ID Queries?

I can no longer attend, can I have a refund on my booking?

  • Sorry, tickets are typically non-refundable.
  • The Gigantic Terms & Conditions are here.
  • IF you have taken out Gigantic’s TicketPlan Ticket protection insurance, you may however be eligble to make a claim.
  • Gigantic Ticket Protection Terms & Conditions are here.
  • If you have any issues with your booking, please contact Gigantic Customer Services.
  • customerservices@gigantic.com

Do I have to print my eticket?

  • You don’t *have* to print your ticket but phone screens are not as good for scanning because they can be shiny or sometimes screen protectors can be scuffed or not very clear.
  • If your phone doesn’t read very well you might suffer a bit of a delay and we may ask you to step out of line while we manually key in your ticket number.
  • If you can print, please do. It will help you get in faster.
  • We will recycle printed paper tickets, so please surrender them at the box office on entry, but ONLY AFTER you have got your festival wristband on!

I forgot my ticket

  • If you don’t have the official print-at-home eticket, you should expect to be asked for proof of ID.
  • If you can show the eticket on your phone that will probably help.
  • If your purchase cannot be verified then you will have to buy a new ticket AT THE WALK-UP PRICE.
  • Is you are prone to forgetfulness, buy online via Gigantic. They have sales records!

Do I need ID to get in?

  • We will not be checking ID as a matter of course unless security deem it necessary.
  • From a ticketing point of view, if your name does not appear on your print-at-home eticket, you should ensure you are in communication with the named person in case of any issues

Do I need ID / proof of age to buy alcohol?

  • Bar staff may challenge you to prove your age at any time when buying alcohol. If you are lucky enough to look young, you should probably bring ID to avoid disappointment.
  • The venue are likely to be enforcing the Wine & Spirit Trade Association “challenge 25” scheme (or similar), so as in any licensed bar you should carry ID as a matter of course if you think you might be challenged.

I’m worried about losing my passport / driving licence or don’t have any other form of ID.

  • If you don’t want to risk bringing your passport or driving license as proof of ID, we recommend that you obtain alternative proof of age card such as
  • Citizen Card
  • Validate UK Card
  • MyID Card
  • The venue are likely to be enforcing the Wine & Spirit Trade Association “challenge 25” scheme (or similar), so as in any licensed bar you should carry ID as a matter of course if you think you might be challenged.

Do I need to carry ID all the time at the event?

  • Once you have your festival wristband on, you can expect to not have to show ID again at the door, unless security staff deem it necessary.
  • The Licensee however may spot check at any time, so if you’re prone to being asked to prove your age, please keep your ID handy.

I bought a ticket from someone I met online. Is that OK?

  • If you have bought a ticket from someone whom you don’t know, you should ask yourself how many other copies they have sold.
  • Do you trust the seller? You can’t validate your ticket in advance, so it is at your own risk.
  • If the ticket is showing as “already entered” then you WILL need to buy a new one. No exceptions!
  • Beware of scammers, especially on Facebook events. If your see any messages from people trying to sell tickets, please report or to the Facebook event admin.

I bought a ticket from a secondary ticket agent like Viagogo, Seatwave, Stubhub, GetMeIn etc.

  • Please do not support the secondary ticket market.
  • You don’t need to buy at inflated prices
  • Gigantic tickets, our primary ticket agent, reserve the right to cancel any tickets sold at higher than face value, so be warned.
  • Read the Gigantic Terms & Conditions section entitled “Ticket Usage”.
  • If you do buy from one of these secondary ticket agents your ticket might not work and you’ll have to buy on the door anyway, so we recommend you don’t risk it.

I have a genuine looking print-at-home eticket but the box office staff say it has already be used.

  • Printed tickets can be cloned. Your barcode is unique.
  • If it has already been used then you will have to buy a new ticket. No exceptions.
  • Don’t share photos of your tickets on social media!
  • Anyone can make an authetic looking ticket with your barcode, so keep it secret.