Last updated: August 2026
The privacy of your data is important to us
Infest Festival (“we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.
We only collect the personal information we genuinely need to organise and operate the festival, communicate with you, and provide the products or services you have requested.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: infestmark@googlemail.com
Infest Festival is the Data Controller for the personal information described in this Privacy Policy.
What information do we collect?
Depending on how you interact with us, we may collect:
- Your name
- Your email address
- Your telephone number (where provided)
- Your postal address (where required)
- Ticket purchase information
- Merchandise purchase information
- Charity donation information
- Accessibility information that you choose to provide
- Survey and feedback responses
- Correspondence you send to us by email, social media or other means
We only ask for information that is relevant to the service you have requested.
Why do we collect your information?
We use your information to:
- Respond to your enquiries.
- Administer ticket sales.
- Process merchandise purchases.
- Administer charity donations.
- Provide customer support.
- Send information about Infest Festival.
- Send marketing communications where you have chosen to receive them.
- Improve future festivals through surveys and feedback.
We do not sell your personal information.
Our legal basis for processing your information
Depending on why we are using your information, we rely on one or more of the following legal bases under UK GDPR:
- Consent – for example, where you join our mailing list.
- Contract – where we need your information to provide tickets, merchandise or other services you have purchased.
- Legitimate Interests – where it is necessary to operate and improve the festival and provide customer support.
- Legal Obligation – where we are required by law to retain certain records.
Your consent is important
Where we rely on your consent, you are free to withdraw that consent at any time.
If you no longer wish to receive marketing emails from us, you can unsubscribe using the link in any email, or contact us directly.
Your rights
Under UK data protection law, you have the right to:
- Ask what personal information we hold about you.
- Request a copy of your personal information.
- Ask us to correct inaccurate information.
- Ask us to delete your personal information where we are no longer required to keep it.
- Object to certain types of processing.
- Ask us to restrict how we use your information in certain circumstances.
- Withdraw your consent where processing is based on consent.
We will respond to requests within the timescales required by UK data protection law.
How long do we keep your information?
We only keep your personal information for as long as necessary for the purpose for which it was collected.
Some information, such as financial or accounting records, may need to be retained for longer where required by law.
Once information is no longer required, it will be securely deleted or anonymised.
Keeping your information secure
We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, disclosure, alteration or loss.
While no system can ever guarantee absolute security, we continually aim to use appropriate safeguards to protect the information entrusted to us.
Who else might have your information?
We do not sell your personal information.
We only share information where it is necessary to provide our services, fulfil legal obligations or work with trusted organisations that help us operate the festival.
Where these organisations process personal information on our behalf, they are responsible for protecting it in accordance with applicable data protection law.
Organisations we work with
Depending on the services you use, your information may also be processed by organisations such as:
- Gigantic (Ticket Sales)
- University of Manchester, Manchester Academy Tickeline (Ticket Sales)
- Mailchimp (Email Marketing)
- Google (Forms and Surveys)
- Square (Merchandise Sales and Charity Donations)
If you originally provided your information through one of these organisations, they will also have their own Privacy Policy explaining how they process your information.
Social media
If you contact us through a social media platform or private messaging service, that platform will also process your information in accordance with its own Privacy Policy.
This includes platforms such as:
- X
- Bluesky
- Tumblr
- YouTube
- Bandsintown
- Songkick
- Last.fm
If you would like us to delete correspondence held by Infest Festival, please let us know and we will do so wherever we are legally able.
International transfers
Some of the organisations we use may process information outside the United Kingdom.
Where this happens, they are responsible for ensuring appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.
Cookies
Our website may use cookies or similar technologies to improve your experience and help us understand how visitors use the site.
Where required by law, you will be asked for your consent before non-essential cookies are used. We use a free website plugin call Cookie Script to provide this cookie consent management service.
Complaints
If you have any concerns about how we have handled your personal information, please contact us first. We will do our best to resolve any issues promptly and fairly.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Thank you for trusting Infest Festival with your personal information. We will always aim to treat it with the same care and respect that we would expect for our own.